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IVR - Automated Booking Service

Allens Taxis automated booking service, making ordering taxis as easy as 1-2-3.

Automated Booking Service Giving Priority to Regular Customers.

IVR or Integrated Voice Response, gives Allens Taxis the ability to offer a faster, efficient service to more customers. The system allows regular customers to book a taxi without speaking to an operator. Once the customer is eligible the system will automatically offer the automated service. Generally it takes 15/20 seconds to book a taxi using the automated service.

Of course IVR will not replace our staff, but it will free up our telephonists to concentrate on dealing with calls that demand their attention. 1 in 3 customers use the automated service and we are delighted with the positive feedback from customers. Once eligible the system will automatically offer the automated service.

Step by Step Guide:

1. Ring 024 76555555 as usual.
2. Select your pick up point by pressing 1, 2 or 3
3. Press 1 for a taxi asap.
4. That's it! Mobile phone users receive a booking confirmation by text SMS.

Allens Taxis automated booking service, making ordering taxis as easy as 1-2-3.